Experienced IT support analyst skilled in troubleshooting, ticketing systems, system monitoring, and technical issue resolution across enterprise environments.
Hello, I am
Gagandeep Singh
A Tech Support Analyst From Ontario
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Skilled in diagnosing and resolving IT issues using PowerShell, remote tools, and system diagnostics.
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Experienced with ServiceNow, Zendesk, and ITIL practices to manage tickets and ensure policy compliance.
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Proficient in tools like Splunk and Grafana for monitoring, auditing, and enhancing system security.
0
Years ofSuccess
0K
TotalProjects
I am a Investment Banker
Comprehensive IT Support & Troubleshooting Services
Technical Support, System Monitoring, User Account Management, Ticketing Tools, and IT Troubleshooting
Design is Life
I Develop Skills Regularly to Keep Me Update
Comprehensive IT Support Services: Technical Troubleshooting, System Monitoring, User Account Management, Ticket Resolution, Remote Assistance, and Security Auditing
Technical Troubleshooting85%
ITSM & Ticketing Tools95%
System & Security Monitoring75%
IT Infrastructure & Support Services
Technical Support & Troubleshooting
End-User IT Support
March 2023 - Present
- Provided L1/L2 support for Windows-based systems, applications, and networking issues.
- Resolved tickets via ServiceNow, ensuring quick turnaround and user satisfaction.
System & Network Monitoring
Infrastructure Operations
August 2022 - February 2023
- Monitored system performance and alerts using Splunk, Grafana, and SolarWinds tools.
- Maintained uptime and flagged abnormalities for preventive troubleshooting.
ITSM & Asset Management
ServiceNow & CMDB Tools
January 2022 - July 2022
- Managed incidents, changes, and asset records through ServiceNow and Lansweeper.
- Tracked IT inventory, software deployments, and user assignments efficiently.
IT Security & Compliance
Endpoint Protection & Audit
July 2021 - December 2021
- Supported antivirus deployment, encryption compliance, and patch management.
- Assisted with internal audits and system hardening across devices.
IT Collaboration & User Training
Digital Workplace Support
March 2021 - June 2021
- Trained users on Zoom, Outlook, Microsoft Teams, and remote access tools.
- Improved adoption of collaboration tools across departments during hybrid work transition.
Testimonials
What My Clients Say
Most common methods for designing websites that work well on desktop is responsive and adaptive design
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"Gagan’s strategic insights during our acquisition process were game-changing. His expertise helped us secure a deal that aligned perfectly with our long-term vision."
Mike Anderson
Vivaco Studio -
"Raising capital seemed daunting until we worked with Gagan. His approach was professional, insightful, and results-driven — we secured the funding we needed in record time."
Keita Smith
ABC Group -
"Gagan’s risk management strategies not only protected our portfolio but also positioned us for sustainable growth. Highly recommended for any business looking to scale securely."
Alan Walker
Web Designer
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Contact Me
I Want To Hear From You
Please fill out the form on this section to contact with me. Or call between 9:00 a.m. and 8:00 p.m. ET, Monday through Friday
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Address
Bay Street, Financial District, Toronto, Ontario, Canada -
Email
gagan.malhotra.ib@gmail.com -
Phone
+1 (647) 123-4567
